Processing & Delivery
Orders processed within 3–5 business days.
Domestic delivery: 5–10 business days.
International delivery: 10–15 business days, subject to customs.
Shipping Costs
Included in product price. No hidden charges.
Tracking
Tracking details shared once dispatched.
Customs & Duties
International customers may be responsible for duties/taxes.
RETURN & EXCHANGE POLICY
Return Policy
We want every woman to feel empowered in her MS BURQA HOUSE piece. If something isn’t right, we offer a fair return process. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Eligibility
Return window: 3 days from delivery.
Condition: Unworn, unwashed, tags intact, original packaging.
Non-returnable: Final sale, discounted, or personalized items (unless defective).
Process
Request via MS BURQA HOUSE account or Contact page.
Approval and instructions provided.
Refunds
Inspection upon return.
Refund to original payment method.
Timeline: 10–15 business days after inspection.